云管家服务Cloud Butler service
不只是云资源，更是值得信赖的技术伙伴More than cloud resources — a technical partner you can trust
专属云管家Dedicated Cloud Butler
1对1专属客户经理，从选型、部署到运维全程跟进。A dedicated account manager from planning and deployment through to operations.
7×24小时响应24/7 response
工程师全天候在线，紧急故障15分钟响应。Engineers online around the clock; 15-minute response on critical incidents.
免费迁移Free migration
协助网站、数据库与业务系统平滑迁移上云。We help move websites, databases and systems to the cloud smoothly.
主动巡检Proactive checks
定期资源巡检与安全评估，提前发现隐患。Regular resource and security reviews catch issues early.
服务承诺Our commitment
让上云更安心Peace of mind in the cloud
未达承诺可用性按协议赔付Service credits when we miss our availability target
工单、电话、在线全天候响应Tickets, phone and chat around the clock
新购云服务器5天内可无理由退款Refund new cloud servers within 5 days
专人协助完成ICP备案流程A specialist guides your ICP filing
联系支持Get support
多种渠道，随时为您服务Reach us however suits you
常见问题FAQ
快速找到您需要的答案Quick answers to common questions
如何购买云服务器？How do I buy a cloud server?
您可通过价格计算器估算费用后联系销售，或直接致电/发送邮件，我们将在1个工作日内为您开通。Estimate your cost with the pricing calculator and contact sales, or call/email us — we'll provision within one business day.
支持哪些付款方式？Which payment methods do you accept?
支持对公转账、支付宝、微信支付，企业客户可申请月结。Bank transfer, Alipay and WeChat Pay. Business customers can apply for monthly invoicing.
可以开具发票吗？Can you issue invoices?
可以，我们支持开具增值税普通发票与专用发票。Yes — we issue both standard and special VAT invoices.
5天无理由退款如何申请？How does the 5-day refund work?
新购云服务器5天内，提交工单即可申请全额退款（每个账户限一次）。Within 5 days of a new cloud server purchase, open a ticket for a full refund (once per account).
遇到故障如何获得支持？How do I get help with an incident?
可通过7×24小时热线、邮件或工单联系我们，紧急故障15分钟内响应。Use our 24/7 hotline, email or tickets. Critical incidents receive a response within 15 minutes.