1. 服务可用性1. Availability
云服务器单实例月度服务可用性不低于99.95%。Monthly availability of each cloud server instance is at least 99.95%.
2. 赔偿标准2. Service credits
可用性低于99.95%但不低于99%：赔偿月费的10%；低于99%但不低于95%：赔偿25%；低于95%：赔偿50%。Below 99.95% but at least 99%: 10% credit; below 99% but at least 95%: 25%; below 95%: 50% of the monthly fee.
3. 数据持久性3. Data durability
云硬盘数据持久性不低于99.9999999%。Cloud disk data durability is at least 99.9999999%.
4. 免责情形4. Exclusions
计划内维护（提前24小时通知）、不可抗力及客户自身原因导致的不可用不计入。Scheduled maintenance (notified 24h in advance), force majeure and customer-caused downtime are excluded.
5. 申请方式5. How to claim
请在故障发生后30日内通过工单或邮件提交赔偿申请。Submit a claim by ticket or email within 30 days of the incident.
如对本文有任何疑问，请联系Questions? Contact us at contact@xiamen-cloud.com